2 avr. 2022 à 23h03 Informatique & Télécoms Rabat 60 vues
Détails de l'annonce
Join us as a Technical Support Engineer on our CSG team in Casablanca to do the best work of your career and make a profound social impact.
What you’ll achieve
- As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will :
- Resolve issues while working closely with multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive excellence through quality closures and proper escalation of issues
Take the first step towards your dream career
- Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
3 to 5 years of experience in a previous technical support role
Experience in Premium or knowledge is a plus
First-rate interpersonal skills, phone etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
• Data center experience.
- Lieu de travail Maroc| Casablanca, Maroc
- Date d'expiration 18 Juin
- Niveau de poste Confirmé / Expérimenté
- Secteur d'activité Informatique, Télécom, Internet
- Nombre de postes 01