Join us as a Technical Support Engineer on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

• As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will :

• Delivering phone and e-mail based resolution for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds

• Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident(s)

• Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries

• Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications.

• Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages and act as a trusted advisor to the management team on the technical front

Take the first step towards your dream career

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Excellent organizational and interpersonal skills and can demonstrate clear, concise troubleshooting skills

• Multitasking skills and team working ability

• Ability to handle critical / sensitive situations professionally with users that have a wide range of technical knowledge, to be autonomously productive (flexible & adaptable)

• Fluent French and English (any other language is a +)

• Good knowledge of compute environment key components : Servers advanced knowledge, operating system & clustering technologies, network, DAS/NAS/SAN.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 13 Juin
• Niveau de poste Débutant / Junior| Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01