Prerequisite skills and qualifications for the position:
Excellent ITIL Concepts (Certification is a Plus)
Excellent interpersonal and customer service skills
In-depth knowledge of industry best practices and service delivery standards
Strong leadership ability and team spirit
Excellent written and verbal communication skills
Attention to detail
Excellent organisational skills
Problem-solving skills
Working knowledge of all relevant services supplied to the customer
At least 5-10 years in project management role (Technical) and over 4 in and understanding of the service delivery and service management.
you will possess extensive knowledge of the standards and procedures that Infosys under the TAF Programme formally provides in the clearly defined scope of work at your allocated location.