General Responsibilities :

• Solve game related issues for the players via online ticketing system

• Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.

• Manage and collect players' feedback on CS channels and community pages.

• Compile reports for major questions and key CS metrics tracking.

Position Requirements :

• Must be a good speaker, and has passion for online/mobile games.

• Work experience of 2+ years in the game industry is a plus.

• Work experience of 2+ years as a Customer Service Representative is a plus.

• Experience as a Community Manager is a plus.

• Has experience using ticketing/ email systems such as Helpshift is a plus.

• Can work under minimal supervision.

• Amenable to work on a shifting schedule. (weekends and night shift schedule).

What's on Offer?

• Fantastic work culture

• Flexible working options.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 07 Mai
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01