he role of the F&B Representative is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

Key responsibilities include (but not limited to):

Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist the other team members on duty with his/her duties during busy periods and breaks.
To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
To be fully conversant with every item and to provide explanations if requested.
To communicate with other staff and departments.
To make sure that Jetex policy and the vision statement are followed and utilized at all times.
To be aware of all services offered in the terminal.
To ensure that all guests’ wishes are met so far as is reasonably possible.