· Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.

· Process product orders and provide prompt and efficient response and resolution to all customers’ requests.

· Assist customers, sales reps, and management with inquiries or issues concerning orders.

· Analyze, review, and process customer's request for return authorization and credits.

· Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.

· Provide technical and/or product information as required to respond to customer inquiries.