Poste :

• Overall responsibility for L2 technical support (Incident, Problem, Critical Changes)
• Driving Change management , approvals, monitoring of effective change execution
• Acts as single point of Technical contact during Technical Escalation Management
• Able to Perform Audits on Customer and recommend the Best Practices.
• Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
• Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
• Understanding customer requirement and conducting POC Demos for new customers and solutions.
• Experience in Risk Analysis, Mitigation, Migration and Transformation.
• Mentoring & training to team competency enhancement
• Support Business Based on Organisation requirement.
• Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
 

Profil recherché :

• Technical Skills / Professions:

- Candidate must have proficiency and total hands on experience (between 3 and 5 yrs.) Certification will be added advantage.
- Good knowledge in: Active Directory – Groups Object Management - GPOs - Azure Active Directory/ AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server/ SharePoint / MS Teams / Knowledge on Hybrid Environment (Exchange – Office 365) and PowerShell
- Basic/Intermediate network knowledge
- Intermediate security best practices knowledge