Join us as a Technical Support Manager on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

What You’ll Achieve

• As a Technical Support Manager, you will lead and manage a team of technical experts to provide quality support to external customers, maximizing operational results in terms of performance standards and metrics to provide the best experience for our clients.

You will :

• Oversee and allocate team resources to maximize the usage of persons and skills to support customer commitments

• Direct and oversee customer escalations and engage external escalation teams and partners as necessary

• Supervise the activities of individual contributors performing similar tasks within a shift, group or department within Global Technical Support

• Ensure that issues and recommendations regarding programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures
  

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5 to 8 years of related experience with some managerial or leadership experience

• Fluent communication skills in French and English

• Team attitude with effective motivational and influence skills with excellent leadership and mentoring abilities

• Ability to work effectively with senior management

• Ability to multitask management and escalations of critical issues simultaneously
  
  

Desirable Requirements

• Project management experience

• Experience working in a project-based environment, both regionally and globally.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 07 Août
• Niveau de poste Responsable d'équipe
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01