16 mars 2022 à 0h00 Autre Casablanca 88 vues
Détails de l'annonce
Poste proposé : Technical Support Engineer - EMEA
We are looking for energetic Networks & Telecoms Engineers to join our Support team based in our Morocco Office and help to accelerate our continued growth and success in the EMEA market.
Missions :
- Work closely with the software development team and perform software/system testing for new firmware and new products.
- Provide technical assistance to our customers via ticketing system, email and phone calls.
- Conduct online and onsite training sessions to our channel partners and reseller.
- Participate in interoperability testing with major vendors.
- Provide support for marketing and sales team both pre-sales and post-sales.
- Write and maintain the technical documentation of our products.
Profil recherché pour le poste : Technical Support Engineer - EMEA
- Bachelor/Master degree in Computer Network Engineering.
- In depth knowledge of networking models and protocols.
- Good problem solving, organizing, prioritizing and multi-tasking skills.
- Good English skills (Read, Write and Oral communication).
- Additional languages proficiency is a plus.
- Understanding of real-time communication protocols (VoIP) and network sniffing/monitoring and troubleshooting tools is a plus.
Critères de l'annonce pour le poste : Technical Support Engineer - EMEA
| Métier : |
Informatique, nouvelles technologies Métiers des services R&D, gestion de projets |
| Secteur d´activité : |
Centres d´appel, hotline, call center Informatique, SSII, Internet Ingénierie, études développement Maintenance, entretien, service après vente Télécom |
| Type de contrat : |
CDI |
| Région : |
Agadir - Béni Mellal-Khénifra - Casablanca-Mohammedia - Dakhla - Errachidia - Fès - Guelmim - Laâyoune - Marrakech-Safi - Meknès - Oujda - Rabat-Salé-Kénitra - Settat - Tanger-Tétouan-Al Hoceïma - International |
| Ville : | Casablanca |
| Niveau d'expérience : | Débutant < 2 ans |
| Niveau d'études : | Bac+5 et plus |
| Langues exigées : |
anglais›bon niveau |
| Compétences clés : | assistance entretien maintenance monitoring support ticketing VOIP |
| Nombre de poste(s) : | 5 |
Description de la société
GRANDSTREAM NETWORKS, Inc. has been connecting the world since 2002 with SIP Unified Communications solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Our open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features, flexibility and price competitiveness.
Grandstream products are available through our established global distribution channels. We are a private corporation headquartered in Boston, MA USA with regional locations in Los Angeles, CA, Dallas, TX, China, Venezuela, Morocco, Malaysia, Spain, Ukraine, Germany and Colombia.
Grandstream products are available through our established global distribution channels. We are a private corporation headquartered in Boston, MA USA with regional locations in Los Angeles, CA, Dallas, TX, China, Venezuela, Morocco, Malaysia, Spain, Ukraine, Germany and Colombia.
