Task and Responsibilities

• Product & Application support primarily on complex HMI SCADA AVEVA portfolio.
• Analysis, diagnosis and resolution of problems related to AVEVA software products or their integration with other industrial and / or management systems.
• Create material (Technotes, videos, presentations…) that illustrate the best practices for using the products
• Support the implementation of the product and their integration
• Support strategic customers, as a technical reference that ensures the best implementation of AVEVA e solutions
• Perform assessment of the installed AVEVA software to optimize its performance or to propose and manage migration or extension plans.
• Trips are planned throughout the country (about 20%) to Wonderware customers or abroad (occasional) for training activities.
• The position mainly interfaces with the following groups:
  • (External Interfaces): End user customers such as software specialists or department management (IT, operation, manufacturing,), systems integrators
  • (Internal interfaces): technical support engineers, sales management (when the problem impacts the sale), presales consultants

• Ideally, the candidate has gained experience in industrial systems integrators, development teams of machine builders or end customers in the manufacturing / infrastructure field.
• Alternatively, he covered technical support or consultancy roles at other companies producing HMI SCADA platforms (AVEVA / Wonderware, Siemens, Copadata, Rockwell, Inductive Automation, General electric)
• Industrial Technical Diploma or Engineering Degree
• 5 years of experience as a systems integrator, developer of software projects in the industrial field, with reference to HMI SCADA applications
• Proven experience in the use of market HMI SCADA development platforms (for example: Wonderware InTouch System Platform, Siemens WinCC, Zenon, iFix, etc....). Preference will be given to people with experience with Wonderware software
• Proven practical experience with .NET Framework and MS SQL Server relational databases

Will complete the profile 

• Technical support experience
• Excellent ability to relate to customers
• VMWare or HyperV virtualization platforms
• PLC programming
• Use of network diagnostic systems
• Expertise in Linux operating system and Rasberry platforms and IoT edge devices in general.
• Management and configuration of TCP IP networks
• Development on IoT platforms, knowledge of MQTT protocol and Web Service interfaces
• HTML5 css skills
• Good > English knowledge (written and spoken)