Join us as a Technical Support Engineer on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

• As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will :

• Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution

• Meet and exceed SLAs in providing support to our Internal & External customers

• Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals

• Effectively prioritizes multiple demands and autonomously manages calendar and time allocation

• Focus on delivering a positive customer experience according to Dell standards

Take the first step towards your dream career

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Fluent in Dutch, basic English

• Good technical knowledge

• Customer focus and “do the right thing” mindset

• Excellent communication and analytical skills

• Ability to handle stressful situations

Desirable Requirements

• Bachelor’s degree.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 05 Juin
• Niveau de poste Débutant / Junior| Jeune diplômé
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01