1er mars 2022 à 0h00 Informatique & Télécoms Rabat 72 vues
Détails de l'annonce
Join us to do the best work of your career and make a profound social impact as a Technical Support Agent- Italian Speaker on our team in Casablanca.
Key Responsibilities :
You will :
Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution
Meet and exceed SLAs in providing support to our Internal & External customers
Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals
Effectively prioritizes multiple demands and autonomously manages calendar and time allocation
Focus on delivering a positive customer experience according to Dell standards
Essential Requirements :
Fluent in Italian, basic English
Good technical knowledge
Customer focus and “do the right thing” mindset
Excellent communication and analytical skills
Ability to handle stressful situations.
- Lieu de travail Maroc| Casablanca, Maroc
- Date d'expiration 29 Mai
- Niveau de poste Débutant / Junior| Jeune diplômé
- Secteur d'activité Informatique, Télécom, Internet
- Nombre de postes 01