Join us to do the best work of your career and make a profound social impact as a Technical Support Agent - French Speaker​ on our team in Casablanca.

Key ResponsibilitiesYou will :

• Provides first Level Technical Support on Dell supplied products and/or peripherals. Uses troubleshooting techniques and tools to identify technical defects/issues

• Identifies and resolves issues affecting customer client systems. Ability to handle stressful situations

• Monitors and tracks issues to ensure accurate resolution

• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Meeting the revenue goals

• Knowledge of Spares Parts and WKS

Essential Requirements  

• Fluent in French

• Knowledge in Sales skills & sales applications. Strong Technical Aptitude & Troubleshooting Skills. Expert knowledge of on-line tools (Delta, GII,..)  

• Knowledge of standard Microsoft Windows Applications and Operating systems  

• Excellent communication and analytical skills

• Knowledge and understanding of PC hardware components. Good skills in software issues

Desirable Requirements

• Certificate/Diploma in computing

• Working knowledge of PC architecture/technology.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 30 Mai
• Niveau de poste Débutant / Junior| Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Niveau d'étude (diplome) TS Bac +2| Licence (LMD), Bac + 3| Master 1, Licence Bac + 4
• Nombre de postes 01
• Type de contrat CDI| CDD ou Mission