Poste :

As a Customer Care Agent for a world leading company in the conception and the commercialization of innovative devices dedicated to the control of the blood sugar level of diabetic patients, you will have to answer calls and emails with the main objective of delivering an excellent service in any situation (Questions, complaints, request for advice and support; technical support level 1)
As customer service is the nerve of the company, you will play a vital role in promoting the brand and its image through the effective support of patients and their satisfaction.

Some of your responsibilities will include:

- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer cases
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company

To complete your application and take your access test, please click on the following link and follow the instructions that will appear on your screen :http:// https://my.harver.com/app/landing/60832b38c01d360011e4882d/login?utm_source=Jobs_Sitel&utm_campaign=Web

Profil recherché :

- A high level of interpersonal communication skills
- Fluency in English in a formal speaking and writing situation
- Proven customer service experience in a call center environment, preferably in a project with a strong focus on customer satisfaction
- Mastery of customer relationship management (CRM) techniques
- Good communication skills
- Tact and diplomacy
- Demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- Develop an autonomy of decision making adequate to the various customer cases following a complete product training (product & process)
- Verbal intelligence combined with an analytical capacity allowing an immediate understanding of the situation followed by action
- A strong sense of priorities in a constantly changing technical environment
- To be a source of added value for the enrichment of the experience database of your project