23 déc. 2021 à 17h35 Autre Casablanca 65 vues
Détails de l'annonce
Job description:
Serve all customers enquiries and provide full information of the service
Handle all GCS cases, follow up and close all requests as per the SLAs
Attending customers enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
Manage and meet customer expectations in terms of responding time and SLA
Respond to all customers enquiries and contact centre request to improve the customer service experience.
