Education Experience :

• Bachelors Degree (High School +4 years)

Employment Experience :

• 3-5 years

Job Overview

• TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.
• They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
• A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities

• Act as the Voice-of-the-Customer for supporting customer needs to internal departments, and as the Face-of-TE to our customers by supporting daily inquiries regarding products, quotations, and overall business support issues (Identify areas of improvement based on customer feedback and assist in creating and implementing solutions.)

• Understands business processes and make proactive decisions, effectively solving Customer issues, and increasing sales.

• Build and maintain strong business relationships with Customers to drive an exceptional Customer experience.

• Manage all aspects of large and small customer sales orders

• Review customer purchase orders for accuracy

• Enter and schedule customer orders

Skill Sets

• What your background should look like :

• Strong ability to read, analyze, and interpret customer requirements

• Strong ability to interpret and follow a variety of instructions provided in written English, oral or diagram

• Fluent in French is a plus

• Must be proficient in Microsoft Office, (Word, Excel, PowerPoint)

• Strong written and verbal communications skills required

• Effective Team Player

• Customer Driven

Computer Proficiency

• Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)

• SAP or other manufacturing systems is a plus

• Strong keyboarding skill and accuracy required

Education

• High School Degree Required

• College Degree strongly desired

Competencies

• Values: Integrity, Accountability,Teamwork, Innovation.

• Lieu de travail Maroc| Tanger - Assilah, Maroc
• Date d'expiration 04 Juillet
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01