LOCATION

• This position is located at our property Amanjena Marrakech in Morocco.

THE POSITION

• Reporting to the Reservation and Revenue Manager, the reservation agent assists Aman guests with their booking needs

Responsibilities

• Assist and advise guests who may be choosing from a variety of rooms options

• Check availability of accommodation or transportation on the customers’ desired travel dates

• Help plan travel itineraries by suggesting local tourist attractions and places of interest

• Processs with payments and send confirmation details to customers

• Sort out any issues that may arise with bookings or reservations

• Sell and promote reservation services

• Answer any questions customers might have about the reservation process

• Up-sell, when appropriate, by informing customers of additional services or special packages

• Provide support to customers who may need to amend or cancel a reservation
  

Qualifications

• Customer-service experience

• Excellent written and verbal communication skills

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Lieu de travail Maroc| Marrakech et région, Maroc
• Date d'expiration 09 Juillet
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01