Your Impact

• A Regional Support Manager is a subject matter expert in the area of Software as a Service (SaaS), on-premise software, embedded systems and networking, installation, configuration, and testing of various Axon products. 
• As a member of the Axon Professional Services Team, the Regional Support Manager supports the campaign to deploy and support evidence capture devices, digital evidence management solutions SaaS and on-premise solutions to Public Safety Agencies in Africa The Regional Support Manager is a quota carrying, customer-facing front line role that facilitates and influences the deployment of Axon Enterprise’s products and solutions.

What You’ll Do

• Location : Remotely and in-person from Rabat Morocco, Can be re-evaluated based on future large deployments in Africa . Visit customers in Rabat and possibly Morocco. Assist remotely for Africa.   

• Troubleshoot and resolve technical issues related to general product knowledge, networking,

• Training, software (download / installation / registration / performance), server deployment

• Training and presentations on product and software usage as needed

• Build and maintain subject matter expertise of all Axon products and solutions as well  policies

• Assist in language localization of support documents to meet growing needs

• Report bugs and trends to the necessary Axon teams. Work closely with Sales Engineers to develop a keen understanding of the intricacies of your specific region and market

• Provide customers with timely and professional support communication via phone and / or email

• Adapt to necessary duties as required by other teams within your region (Join Forces)

• Adaptability to pivot to supporting sales as needed

• Own customer communication and work closely with sales engineers and country managers to deliver targeted preemptive support communication to a growing customer base.

• Proactively plan to prevent post sales issues that shorten time to revenue.

• Organize and coordinate all non sales activities towards the various Axon services

• Provide support to product Test and Evaluations

• Other duties as required

What You Bring

• Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience

• Willing to travel if needed to Africa upon manager’s request

• 3+ years experience as a Regional Support Manager, IT Support rola or similar related field

• Strong written and verbal in French and English languages required, with experience communicating at all levels of client organizations to technical and non-technical audiences

• Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS

• Strong understanding of network technologies and IP stack (TCP/IP, DNS, DHCP, VLANS, firewalls, VPN gateways, proxies, etc.)

• Knowledge and practical application implementing and managing relational database solutions using AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.

• Experience in SAN technologies (EMC, HP 3Par, etc.)

• Comprehension of design and application for MDM/EMM solutions such as MobileIron, AirWatch, Intune or Meraki

• High degree of technical knowledge in computing infrastructure components, data centers, and system support

• Experience in data integration and data analysis to support expanding product portfolio

• Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)

• Experience with project management and resource tracking

• Some understanding of software development technologies desired

• High degree of business acumen with strong focus on emotional quotient

• Ability to work effectively, add value as a Global team member

• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills

• Must be able to coordinate across various groups and functional teams

• Ability to perform tasks with little or no supervision

• Demonstrate ability to implement, drive and track projects

• Ability to apply solutions, technology, and products to a business opportunity.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 07 Juin
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01