Buhler Group in Casablanca, Morocco is looking for a passionate Customer Service Quotation Engineer to join our team. This position consists of providing quotations and insuring the sales and delivery of our Spare parts/Machines for our different food segments in the North/ West and Central Africa regions.

Tasks

• Executes quotations for Grains & Food /Consumer Food Business Units

• Involve other relevant departments for quotation/order completion.

• Analysing quotation enquiries

• Process quotations for Single Machine Business in coordination with the Area Sales Managers

• Ensure quotation delivery within 48 hours

• Push/Execute order release

• Negotiate shipping dates/payment terms

• Track order processing

• Ensure high quality communication with customers

• Reply and deliver on committed deadlines

• Handle local orders and intercompany quotations

• Support customers and finding solutions

• Understand commercial principles and customs regulations

• Structure workshop planification

• Lead/execute local inventory

• Coordinate with Area Service and Sales managers the status of quotations/orders and discuss how to improve customer service

• Coordinate with service engineers the delegation process

• Ensure CRM data quality
  

Required Qualifications

• Engineering Degree or similar

• Minimum 2 years experience

• Experience in Inside Sales is highly appreciated

• Experience in a spare and wear parts sales organization is a plus

• Logistics and Customs knowledge is preferable

• Tools: Microsoft Office + internal software, SAP, Intranet (CRM, Web)
  

Preferred Qualifications

• Good spoken and written communication skills (English and French are a must)

• Ability to work independently in a diverse culture environment

• Supports other employees and team members

• Can represent his ideas and contribute to the continuous improvement

• Customer visit is occasional

• Ability to work in different topics with different organisations

• Resilient to stress and can handle the occasional high workload

• Takes others seriously and is responsive to different inquiries

• Take charge of small projects to develop work process and increase sales

• Values Integrity, Excellence, Commitment, Initiative, Teamwork & Pro-active behaviour

• Customer visit is occasional
  

Benefits

• International & successful company with sustainable prospects for the future

• Wide technically & modern environment with interesting challenges

• Professional environment with an open communication culture

• Exciting Training and Development opportunities

• Great & dynamic work environment
  

Application documents

• Cover Letter

• Resume.
  
  

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 31 Août
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01