Offre d`emploi Network / Technical Support Engineer With French...

Offre d`emploi Network / Technical Support Engineer With French chez Arrow Electronics à Rabat Emploi Plein temps

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7 juin 2022 à 0h10 Autre Rabat 58 vues

Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.
You will deliver our range of technical support services and investigate any issues that arise.
Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:
Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
Resolve escalated support incidents from our customers and partners.
Replicate customer configurations as required to troubleshoot complex errors.
Progress simultaneous high-profile/high-priority issues.
Undertake to develop and maintain technical skills in selected products.
Undertake training to achieve and maintain accreditation in selected products.

The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical.
On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.

Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
Display a thorough understanding of networking protocols.
Understanding and experience of TCP/IP, routing, switching and related protocols.
Administration, installation and troubleshooting of Windows or Linux based devices and networks.
Excellent communication and interpersonal skills, both telephone and written.
Excellent English language skills both written and verbal, proficiency in French.

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