12 nov. 2021 à 0h01 Informatique & Télécoms Rabat 67 vues
Détails de l'annonce
Poste :
- Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
- Driving Change management , approvals, monitoring of effective change execution
- Acts a single point of Technical contact during Technical Escalation Management
- Able to Perform Audits on Customer and recommend the Best Practices.
- Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
- Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
- Understanding customer requirement and conducting POC Demos for new customers and solutions.
- Experience in Risk Analysis, Mitigation, Migration and Transformation.
- Mentoring & training to team competency enhancement
- Support Business Based on Organisation requirement.
- Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Profil recherché :
- Candidate must have proficiency and total hands on experience (more than 1 yrs.) Certification will be added advantage.
- PowerShell, Active Directory – Groups Object Management - GPOs - Azure Active Directory/ AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server / Windows Server / SharePoint / MS Teams / Knowledge on Hybrid Environment (Exchange – Office 365)
- Basic/Intermediate network knowledge
- Basic/Intermediate security best practices knowledge
- Fluent English
Description de la société
Des parcours professionnels diversifiés avec des opportunités de carrière, une mobilité interne, sectorielle, géographique et métiers.
Des formations certifiantes et diplômantes.
Des événements réguliers pour combiner bien être et performance.
Des formations certifiantes et diplômantes.
Des événements réguliers pour combiner bien être et performance.
