Job Title

On-Site Tech Partner

Primary Location

Department

Schneider Digital (SD)

Reports To

Cluster IT Manager

Position Summary

The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

- Desk-side support,

- Hardware break and fix

- Warranty Management (vendor and third-party contract management)

- IMACD

- Asset tracking

- VIP Support

- Stock level Management

- Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

- Eyes and Hand Support

- Escort Services

- Non Catalogued Onsite Services (Non Standard Service Requests)

Responsibilities

·         Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

·         Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one. 

·         Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.

·         Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.

·         Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.

·         Provide physical on-site and/or remote support services for end users in remote locations.

 ·     Provide on-site support for any activities for server maintenance upgrade

• Provide L1 support for audio/ visual equipment.

·         Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.

·         Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.

·         Coordinate with external vendors for service to location infrastructure components.

·         Provide installation / relocation / disposal of network printers.

·         Provide secure location for storage of on-site tapes.

Scope

Country

Skills Required

·       Microsoft certified professional

 ·       Governance and management of vendors.

 ·       SCCM, AD, McAfee, MS Outlook, Office 365.

 ·       Needs to be continually learning the latest platforms and technology tools.

 ·       Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).

 ·       Excellent verbal and written communications skills.

 ·       Excellent research, analytical, and problem-solving skills.

 ·       Innovative and creative.