13 nov. 2021 à 0h04 Informatique & Télécoms Rabat 66 vues
Détails de l'annonce
Poste :
- Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
- Driving Change management , approvals, monitoring of effective change execution
- Acts a single point of Technical contact during Technical Escalation Management
- Able to Perform Audits on Customer and recommend the Best Practices.
- Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
- Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
- Understanding customer requirement and conducting POC Demos for new customers and solutions.
- Risk Analysis & Mitigation in reference Customer.
- Mentoring & training to team competency enhancement
- Support Business Based on Organisation requirement.
- Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Profil recherché :
- You have proficiency and total hands on experience (+1 yrs) Certification will be added advantage. At least an experience on below technologies.
- VMware vSphere, Hyper-v.
- VMware Horizon View, vWorkspace.
- Knowledge in AWS, Azure.
- SCOM.
- SCCM, Chef Infra.
- Good Knowledge in windows server.
- Good Knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis..Etc.).
- Basic/Intermediate Network Knowledge.
- Basic /Intermediated ITIL Knowledge
Description de la société
Des parcours professionnels diversifiés avec des opportunités de carrière, une mobilité interne, sectorielle, géographique et métiers.
Des formations certifiantes et diplômantes.
Des événements réguliers pour combiner bien être et performance.
Des formations certifiantes et diplômantes.
Des événements réguliers pour combiner bien être et performance.
