We are looking for a bright and motivated individual to join our fast-growing team as a Guest Experience Specialist in Rabat!

These Will Be Your Tasks :

• Working alongside our team in France! 

• Connecting with guests before, during and after their stay, providing great customer service over the phone and e-mail.

• Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and personalised service.

• Quality-controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction.

• Being the ‘behind-the-scenes’ face of GuestReady, when it comes to dealing with guests.

• Working closely with the rest of our Guest Team to devise the best ways to make our guests happy.

• Supporting and assisting the team with any other day-to-day operational tasks (including scheduling tasks, communicating with providers, troubleshooting maintenance issues) as and when needed.

• Helping to devise and implement new processes to ensure we are able to provide an amazing guest experience, at an ever-growing scale.

• Take part in weekly host-country meetings, global meetings and other brainstorming sessions.

We are looking for :   

• Fluent in French and English!

• You need to be able to work on your own device

• Challenge seekers and problem solvers!

• Confident and personable, loves dealing with people.

• Excellent level of verbal and written English

• Able to work independently and troubleshooting instantly for any problem.

• Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation.

• Able to prioritise many tasks at the same time and to manage time efficiently, without the need for direction.

• As the one responsible for the overall day-to-day operations of the Customer Relations function, your driving passion is to create a great customer experience. You are always learning from our customers’ experiences so that we continually improve their experience across all touch-points.

• Detail-oriented individual with a strong focus on quality

• Previous customer service experience is a plus!

• Interest in start-ups and the sharing economy is a big plus. Ideally, you will have experience using home sharing platforms such as Airbnb, Home Away, etc. and passion to see the concept flourish.

• We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings and late evenings.

We’re offering these benefits :

• 5-day work week, shift-based, with 2 days off.

• Competitive remuneration package

• Monthly bonus when you meet your KPIs.

• Shift allowances.

• Casual working attire, no ties, unless you want to wear them!

• Discounted stays at GuestReady-managed properties.

• Work with multicultural team members and international teams, spread across the globe so here’s your chance for networking and learning from industry experts.

• A dynamic work environment with space for your own ideas.

• Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities.

• You will be working with a team of experienced entrepreneurs who have successfully built companies before.

• Lieu de travail Maroc| Rabat et région, Maroc
• Date d'expiration 08 Juin
• Niveau de poste Débutant / Junior| Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01