As a guest assistant you are responsible to provide professional and guest focused service to our guests, ensuring their stay will become a memorable experience.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service

• Give a warm welcome and check in guests taking into account the established SOPs

• Check out of departing guest in accordance with the established standards
  

• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues

• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for guest in accordance with the credit policy

• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation

• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
  

Qualifications

• Excellent verbal and written communication skills

• French and English speaking

• Extensive knowledge of guest service procedures and principles

• Organized with attention to detail

• Proficient in Microsoft Office Suite or related software.

• Lieu de travail Maroc| Marrakech et région, Maroc
• Date d'expiration 15 Août
• Niveau de poste Débutant / Junior
• Secteur d'activité Services
• Nombre de postes 01