Responsibilities

Interface with customers and sales representatives to handle both pre-sales and post-sales service function

Provide outstanding customer service to improve customer satisfaction and relationship.

Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.

Develop knowledge about each customer’s business model and requirements.

Maintain competent understanding of company’s products, their functions and alternatives.

Stake-holders and Communication:

·       Customers – Inform, Explain, Influence

·       Team Leader – Inform, Explain

·       CCC teams – Inform, Influence, Explain, Negotiate

·       Related CS&Q Managers – Inform, Explain

·       Related  Sales, Services, Marketing, Project Execution, GSC Managers/Teams – Inform, Influence, Explain, Negotiate

·       Any leader that may contribute to solve Customer issues – Inform, Influence, Explain, Negotiate

·       Key Account Manager, Strategic Account Executive – Inform, Influence, Explain, Negotiate

Requirements:

• Education: Bachelor’s Degree
• Skills:
  • Fluency required in frensh

·       PC skills (Microsoft, Windows)

·       Strong verbal and written communication skills are required

·       Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;

·       Excellent problem solving abilities, aptitude to understand and explain tinformation, interpersonal, communications and time management skills;

·       Ability to develop and maintain customer rapport;