Join us as an Engineer on our Field Service team in Casablanca to do the best work of your career and make a profound social impact.

What You’ll Achieve

• As a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

You will :

• Plan and lead installation services for assigned accounts

• Drive timely onsite services such as break-fix support and proactive maintenance

• Keep abreast of technology and our service offerings as well as seek resolution to drive closure of complex issues

• Solve escalated problems for customers with high expectations

• Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group)
  

Essential Requirements

• Fluent communication skills in English

• Bachelors’ degree or equivalent with more than 1 year of related experience

• Knowledge of job-associated database, software and documentation

• Problem solving skills with a strong technical aptitude and troubleshooting skills

• Industry certification in Linux, Windows, VMware or Networking
  
  

Desirable Requirements

• Relevant Dell EMC product certification at Professional Specialist Level

• Dell EMC Proven Professional Associate Level Certification for information storage management (ISM).

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 25 Septembre
• Niveau de poste Débutant / Junior
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01