About the Company:

Computer Remarketing Services Limited (CRS) is a Microsoft Authorised Refurbisher based in the UK. We sell professionally refurbished computer products to all European countries: PCs, laptops, iPhones, and tablets that are reliable and affordable.

We are looking for a strong IT Customer Support Specialist to join our team.

Salary: Competitive

You must have good knowledge of computer troubleshooting and fluent in English.

Job description:

- Supervising the health of the Sales Channels and make sure SLA is followed.

-Inputting orders into our ERP system.

- Answering customers calls and emails from domestic and international customers.

- Troubleshooting computers and laptops problems by email or over the phone.

- Making sure customer tickets are being responded to within a good time frame and in a polite, friendly, and professional manner.

- Printing delivery labels.

- Uploading tracking information to various sales channels.

- Identifying and posting replacement parts to customers.

- Helping with general admin work in the office.

Job Requirements:

- Fluent/Native in English and French.

- Experience working in a First Line IT Support Role.

- Professional telephone manner.

- Strong people and communication skills.

- Excellent verbal and written English.

- Accuracy and attention to details essential.

- Candidate must be a strong multitasker with good organisational and prioritising skills.

- Good knowledge of Microsoft Software is preferable.

- Excel VLOOKUP knowledge and data analysis/visualisation will be advantageous.

Knowledge Required:

- Good knowledge of Microsoft and Apple software's essential

- Very good knowledge of computer troubleshooting, from Windows based products to Apple OS.

- Knowledge of installing Windows 10 and OSX operating systems.

- Experience with remote support software such as Logmein or Anydesk.

- Knowledge of Assembling and disassembling computers, laptops, MacBook's, iMacs and iPads.

- Troubleshooting software and hardware problems including removing viruses, backing up old data, changing RAM, HDD, and CPUs.