Job Description

• As Freterium is a fast-growing company, the challenge in the Customer Success (CS) department is to ensure all new customers are successfully onboarded, adopt the software in their internal organization, and achieve a return on investment in the shortest possible time period.
• In addition, the CS department plays a vital role in growing new business from existing customers – A key growth pocket for Freterium in the upcoming years.
• As a Customer Success Manager, you own the relationship with a portfolio of international key accounts. You will bring Freterium’s best ideas, innovations, and capabilities to customers, in order to drive greater business value.
• Your end goal is to increase customer satisfaction, retention and to expand Freterium’s footprint across all your accounts.

Your responsibilities will include :

• Own the relationship with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters
• Own ultimate responsibility for the customer's contract renewal
• Be accountable for the alignment of complex project delivery with customer needs and priorities
• Promote maximum value from their investment in Freterium, aiming for full utilization, identify new opportunities, and collaborate with sales and product teams to ensure growth attainment and increased footprint
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Freterium’s features and associated business benefits to address their needs
• Serve as a customer advocate in driving industry best practices and the evolution of Freterium’s product to the customer's success
• Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners
• Lead the organization of Steering Committees to review goals, progress, risks, and opportunities
• Advocate customer needs and quality in all the departments of Freterium (Sales, Marketing, Product, Operations)
• Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs
• Work with our marketing team to shed light on your customers’ success stories

Qualifications

Your are our next Freterium family member if you :

• Have a degree in Engineering, Business, Economics, Logistics & Supply Chain from a top university 
• Have 3+ years of experience working with large enterprise customers in Consulting, Technology, Industry, Supply Chain or Retail
• Have strong presentation skills with the ability to lead high powered workshops
• Have good judgment, strong problem solving and pragmatic approach
• Have a track record of reaching and exceeding targets
• Have an excellent proficiency in French, English, and Moroccan Arabic (language strongly preferred).

• Lieu de travail Casablanca, Maroc
• Date d'expiration 03 Mai
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01
• Type de contrat CDI