Language requirements

• Native French required 

The Role

• You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most. 

• You would work shifts and weekend and late hours coverage will be regularly needed.

• You will be the face of Taptap Send to our customers! 

You will :

• Assist customers by taking phone calls, answering emails and replying to incoming chats

• Know our product inside out  to educate and inform our customers 

• Resolve customer inquiries and escalate issues, as needed

• Suggest improvements to our processes, policies, and documentation to meet customer needs

You have :

• Native French, fluent English

• A minimum of one year experience in a call center

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Preference for interacting with people all day in a high-paced environment

• Excitement about working on a small team and helping shape its culture as we grow

• Passion for work with a significant impact on the world

Nice to have :

• Experience in the payment space

• Spent time living/working in Africa or Asia

• Additional languages - Italian, Spanish, German or Wolof are just a few examples! 

Benefits :

• Competitive salary

• Flexible hours

• Regular team events

• Professional development opportunities (e.g. language lessons, training, etc.)

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 07 Juin
• Niveau de poste Débutant / Junior| Confirmé / Expérimenté
• Secteur d'activité Banque, Assurance, Finance
• Nombre de postes 01