Responsibilities

• Customer Impact- 40%

• Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.

• Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.

• Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.

• Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.

• Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

• Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

• Provides the most effective method of service delivery by analyzing trends and common themes across customers.

• Builds plans that consider potential obstacles and immediate and long-term consequences.

• Demonstrates expertise in a specific solution, or several products, feature functions, or services.

• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Business Impact - 40%

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

• Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

• Prioritizes Managed IP/Community IP re-use where appropriate to accelerate customer outcomes

• Contributes to IP creation and updates by identifying gaps through delivery

• Participates in relevant communities to share expertise and learn from others

Individual Impact - 20%

• Consistently applies “lessons learned”, model personal accountability & teamwork.

• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

• Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.

• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

• Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to Customer Success goals

• Ensures delivery meets/exceeds all operational excellence guidelines and best practices

Qualifications

• Completed Bachelor's degree in Computer Science, Information Technology, Engineer or related field preferred
• Ability to manage executive relationships, both internally and with customers, to create business transformation
• Excellent communication and customer management skills
• Passion for technology, both consumer and enterprise
• Fluency in French and English language is required
• Strong problem solving, analysis, collaboration and communication skills.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 27 Juillet
• Niveau de poste Débutant / Junior
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01