Join us as a Customer Care Specialist on our Customer Services team in Casablanca to do the best work of your career and make a profound social impact

What You’ll Achieve

• As a Customer Service Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations.
• You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

You will :

• Support customers in Middle East & African countries

• Answer properly customer requests and fix non-technical issues by providing the best solutions & Managing open customer cases while providing continuous visibility to customers and ensuring effective follow-up until full resolutions of customer requests or issues

• Provide guidance and online maintenance for the customers on the phone and through email support

• Understand the customer needs and ensuring full ownership of all internal and external customer requests

• Collaborate with all Dell departments and partners to ensure resolution for the best customer experience
  

Take the first step towards your dream career

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Fluent communication in English and French

• Minimum of 12 months relevant experience

• Good knowledge of Microsoft Office tools including Excel

• Excellent communication and proactive customer service skills

• Ability to deal with multiple requests/tasks and prioritize.
  

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 13 Juillet
• Niveau de poste Débutant / Junior| Jeune diplômé
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01