Overview

• The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.
• E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.
• Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.

• The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications
• This role is a new role as part of English Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.

Role Purpose

• To provide key coordination and logistical support to ensure the smooth running of the teaching operation.
• Main accountabilities but not limited to the following:

• The postholder will deliver a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.

• Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.

• Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.

• Receives and responds to enquiries from/to customers and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.

• Understands and adheres to risk management procedures relevant to teaching delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.

• Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.

• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.

Essential Requirements

• The successful candidate will need to possess the following requirements:

• Experience in a customer focused environment.

• Operational Management

• Process Improvement

• Communication

• C1 level proficiency

Further Information

• Pay band: 4/H
• Contract type: Fixed Term till 30 April 2024

Location : 

• Essential – Role holder must have pre-existing rights to live and work in the Country the role is based.

Additional Information : 

• Closing Date – 27 February 2022 applications will close 23:59 Nigeria Time.

• Lieu de travail Casablanca, Maroc| Rabat et région, Maroc
• Date d'expiration 14 Mai
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01