What You Will Be Doing at Arrow

• On a daily basis, you will interact with internal and external stakeholders from different countries to enhance and develop our EMEA Ecosystem applications implementation.
• Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for ensuring the quality and support of our business community as a subject matter expert.

Main responsibilities include

• Establishing and maintaining the ongoing evaluation of business processes across the EMEA region,

• Delivery of key documents for simplifying pan–EMEA decisions regarding changes in the process and functional / reporting requests.  Scope of the key decisions includes : key decision definition, benefits / risks analysis, various plans explanation, financial impact / model and statistics, recommendations, proposal of implementation plan, decision sign off,

• Gathering functional requirements and priorities from all EMEA business partners and delivering it to IT,

• Acting as the single point of contact for the business community for business requirements,

• Managing the review and validation of functional specification documents,

• Managing user acceptance tests of delivered solutions,

• Monitoring the whole process and thinking of continuous improvement, analyzing reports and ROI measurements.

Who Are We Looking For

• We are looking for an experienced professional with a solid background in business analysis and CRM/ERP related projects.
• We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired.

Skills That Will Help You to Succeed Even More

• Experience in a similar position with CRM/ERP implementations, (ideally 3-5 years),

• Ability to analyze functional needs and requirements from a technical point of view,

• Excellent written and spoken communication skills in English,

• Ability to work independently when needed,

• Knowledge of applications: Salesforce is mandatory

• Knowledge of tools: Microsoft Visio, Power Point,

• Knowledge of Microsoft Dynamics AX will be a plus (or experience with any competitive ERP like SAP, Oracle EBS, Peoplesoft..).

What’s in it for you ?

• Great work conditions inside a large, worldwide group,

• Opportunity to work with the latest technologies (Dynamics AX, Salesforce, etc...),

• Employment contract,

• Flexible working hours and occasionally home office,

• Career development opportunities.

Location :

• MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type :

• Full time

Job Category :

• Business Support.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 11 Juin
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01