Poste :

Sitel Rabat is looking for an experienced Team Manager for a project involving a reputable enterprise. As a Team Manager, you role will be to:

- Ensure that calls are handled professionally.
- Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
- Achieve, measure, report, and communicate metric goal attainment for assigned team.
- Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
- Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of
customer service agents.
- Coach, mentor and develop agent team for skills expansion and promotional opportunities.
- Perform other duties as assigned.