LOCATION

• This position is located at our property Amanjena Marrakech in Morocco

RESPONSIBILITIES

• Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs

• Decision-making in line with service standards throughout service to ensure best the possible guest experience

• Assist with maintaining control of beverage cost

• Assist with inventory of all F&B product, durable and non-durable items. 

• Run daily line-up and communicate pertinent information to the Food and Beverage staff

• Responsible for checking table settings and that the dining room is ready for our guests prior to each service period

• Knowledge of all menu items and accompanying silverware

• Ensure that orders are relayed the kitchen in an accurate and timely manner

• Checking standards in the dining room to maintain consistency with the service standards put in place

• Ensure that the flow of the guest experience in the dining room is consistent and timely

• Communicating issues to upper management and recording on daily log

• Handle guest complaints and questions in a professional manner

• Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time

• Informing the kitchen of any special requests or needs (ex: allergic to shellfish)

• Recording and passing on any useful information to the staff such as special occasions, etc. 

• Assist with the training of the dining room staff on all aspects of the operation in the dining room  

• Ensure that guests are greeted in a timely manner upon entering the dining room

• Communicate with all dining room staff to ensure that they have adequate help

• Taking daily logs of in-house guests

• Attending morning manager’s meetings when necessary

• Keeping high personal grooming standards and maintaining a neat uniform

• Assisting Restaurant Manager in times of need; assuming full management duties in the absence of Restaurant Manager

• Performing other duties as assigned by management

• Assisting in organizing the execution of special events and functions

• Assist all staff in dining room with serving our guests when necessary

• Maintaining overall cleanliness and tidiness of dining room and public spaces

• Maintaining cleanliness of back of house and kitchen area

• Completing opening & closing responsibilities

QUALIFICATIONS

• Must be proficient in the use of Micros and Opera

• Firm knowledge of dining room and kitchen procedures required

• Previous supervisory or management experience required.

• Lieu de travail Maroc| Marrakech et région, Maroc
• Date d'expiration 03 Juillet
• Niveau de poste Débutant / Junior
• Secteur d'activité Services
• Nombre de postes 01