Arabic-Speaking Customer Support Agent (Fintech/Cryptocurrency)

Are you an experienced Customer Support Agent with insight into the world of Fintech? Someone who understands crypto and the blockchain space.

Our client, an American-based company is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. The mission is to make bitcoin/blockchain and other FinTech services more accessible, and affordable, than ever before. This dynamic company is looking to hire an Arabic-Speaking Customer Support Agent to join their team.

Our clients vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all. Whilst driving business through technology.

Job Type: Full-Time | Remote

The ideal candidate is someone who has:

• 1+ years of experience as aCustomer support agent
• Diploma or Higher
• Fluent in English and Arabic
• Problem solver
• Passion for financial products and improving peoples financial lives
• Motivation to be a self-starter
• Experience with Slack and Clickup

Nice to have:

• A passion for editing - grammar checks, etc.
• A passion for (or at least a familiarity with) crypto or Fintech
• Experience working in a startup environment

Responsibilities:

• Respond to customer queries in a timely and accurate manner
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal database with information about technical issues and useful discussions with customers.
• Share feature requests and effective workarounds with team members.
• Monitor customer complaints on social media and reach out to aid.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our product, sales, and marketing team.
• Grow your cryptocurrency/blockchain expertise

Perks:

• Medical Insurance coverage
• Allowance to work remotely
• Weekly remote team activities to keep the spirits high
• Opportunity to work for a truly global multicultural team

If this sounds like the perfect job opportunity then apply today!