Position Overview :

• Manages external supplier, vendor and associated relationships. Measures supplier planned (i.e. contracted) versus actual service levels and performance. Ensures a positive link between supplier performance assessment, corrective action and continuous / lasting improvement.
• Partners with Procurement, Finance, Supply Chain and other stakeholders in Request for Proposal (RFP), Statement of Work (SOW) and contract phases of supplier engagement.
• Ensures that contracts and agreements provide high value for money.

Key Responsibilities :

• Manages larger, higher-dollar and more complex supplier relationships.

• Works closely with internal groups to understand business requirements, implement new processes and contribute to ongoing process improvement.

• Performs daily, weekly, monthly and quarterly supplier performance reviews.

• Reviews supplier data for customer rates, quality, attrition, communication scores and churn.

• Works with supplier stakeholders to understand issues and develop gap-closing action plans.

• Performs root cause analysis of issues and failure points.

• Develops resolution action plans and ensures execution and monitoring.  

• Assists with coordination of training activities, quality initiatives and calibrations.

Required Qualifications :

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience.

• Experience managing complex Service Contracts and ability to understand legal agreements

• Customer centric approach

• Understanding of Banking products and services 

• Ability to work remotely whilst working within a Matrix Management Structure

• Strong Team Player

• Good analytical skillset with an ability to interrogate data that will drive Service and Financial performance improvement

• Ability to work in english.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 23 Mai
• Niveau de poste Débutant / Junior| Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01