We are looking for a Customer Care Manager to join Dell Services in Casablanca and shape the way we work, now and in the future.

What You’ll Achieve

• If you are a brilliant problem solver with customer care experience within a technology industry background, plus fluency in French and English, you could help Dell work smarter, faster and more efficiently.

You will :

• Manage the hiring, staffing and maintenance of a diverse and effective workforce as well as be responsible for career development/planning, performance management and coaching of team members

• Provide assistance with more complex customer issues and contribute on special QIM projects

• Provide direction and oversight to both individual contributors and less experienced leaders

• Focus on delivering a positive customer experience and resolution according to Dell standards

• Interact with cross-functional groups to solve business and customer issues

Essential Requirements

• Requires around 8+ years of relevant experience

• Requires previous proven managerial and leadership experience

• Requires previous experience in Customer Care and

• Fluent written and verbal communication in English, French and Arabic and strong communication skills at a high management level

• Good understanding of MERAT region model.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 27 Septembre
• Niveau de poste Manager / Responsable département
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01